Refunds and cancellation

Refund within 7 days of purchase

You can get a full refund of any payment within 7 days of making it. You don't need to give a reason.

This covers websites, mobile apps, business tools, documents, images, logos, visiting cards, storybooks and change requests. Each monthly care payment counts as its own purchase, so the 7 days run from the date of that payment.

Your first build in each category is free, so there is nothing to refund for it.

How to ask

Write to contact@questico.site from the email address on your Questico account, within 7 days of the payment. Include the payment ID from your Razorpay receipt, or tell us what you bought and when.

What happens next

We reply to confirm the refund and send it back to the payment method you used: the same UPI account, card or bank account.

Banks usually take 5 to 7 working days to show a refund in your account, after we have sent it.

When a payment is refunded, what it paid for stops: a website, app or tool is taken offline, its app download link stops working, and download links for documents and pictures stop working.

Stopping a monthly care plan

You can stop a care plan at any time by writing to contact@questico.site. We will not ask you to pay for another month after that. Your site stays live until the end of the month you have already paid for.

Cancelling an order before it is built

If you have paid for something and want to cancel before it is delivered, write to us and we will refund the full amount. If we cannot deliver what you paid for, you get a full refund too.

Questions or complaints

Refunds are made by Questico AI Solutions LLP. If you are unhappy with how a refund was handled, contact our grievance team through the Contact page.